Yes, older patients are progressively more open to text messaging, especially for healthcare-related communication, like HIPAA compliant texting.
Why text messaging appeals to older patients
Accessibility and convenience
According to a 2021 Pew Research Center study, “Americans ages 65 and older have seen an especially sharp uptake in smartphone ownership, increasing from 13% in 2012 to 61% in 2021.”
As more seniors adopt smartphones, their comfort level with texting also rises. Many have discovered the benefits of digital communication, especially when it comes to staying connected with family and healthcare providers.
More specifically, research on older adults with chronic pain shows how they use text messaging "for short forms of validation and encouragement, staccato social support, and management of interaction coordination or avoidance."
It also improves accessibility, particularly for those with limited mobility or who can't access in-person healthcare.
Simplicity
Older adults appreciate can appreciate the simplicity of text messaging. Unlike inconvenient patient portals that require logging in and switching between multiple screens, text messages are sent directly to their phones. Its simplicity reduces the learning curve, making communication more intuitive.
Instant communication
Text messaging allows instant responses, making it especially useful in healthcare. The immediacy of text messages allows older adults to "leverage social interactions and support networks," contributing to "self-management, health-promoting behavior, and overall quality of life,” as evidenced by the previous study.
However, providers must adhere to HIPAA regulations when sending these text messages.
Why HIPAA compliance matters
Providers must use a HIPAA compliant texting platform, like Paubox, to safeguard patients’ protected health information (PHI). These platforms use advanced security measures like encryption, access controls, and authentication methods to protect PHI from unauthorized access or disclosure.
Additionally, these platforms help providers avoid the legal repercussions of potential data breaches.
What to consider when using HIPAA compliant texts for older patients
Obtain patient consent: Providers must obtain explicit patient consent before texting them. HIPAA compliant consent forms should include the purpose of the texts and how the patient’s information will be protected.
Use clear language: Providers must use clear language when creating HIPAA compliant text messages so patients can easily understand the message. Additionally, providers should avoid abbreviations that can confuse older patients.
Offer alternative communication options: Some older patients may prefer a different communication modality, like HIPAA compliant emailing. Providers can ask patients if they prefer emails or texts for appointment reminders, test results, or general inquiries during their first encounter.
Read also: Best practices for patient communication with Paubox texting
FAQs
What makes a text message HIPAA compliant?
Providers must use a HIPAA compliant text messaging platform, which uses encryption, access controls, and authentication measures to protect patient privacy.
Additionally, providers must obtain explicit patient consent, limit protected health information (PHI) to what is necessary for patient care, and train staff on sending HIPAA compliant text messages.
Related: Improve patient engagement with HIPAA compliant text messages
Can HIPAA compliant texts include images or attachments?
Yes, Paubox texting automatically encrypts images and attachments, protecting PHI during transmission and at rest.
Can providers use personal phones for HIPAA compliant texting?
Using a personal phone can be risky unless providers use a HIPAA compliant texting solution. Paubox ensures that all text communications are encrypted and HIPAA compliant, making it safe to send patient information.
