DocuSign is an electronic signature and transaction management service that provides tools for signing, sending, and managing documents digitally.

With DocuSign, organizations can accelerate patient intake, collect consent forms, and manage contracts without requiring parties to be physically present. This helps healthcare providers and businesses streamline document workflows, reduce paperwork, and speed up approvals.

Is DocuSign HIPAA compliant? Yes, based on our research, DocuSign can be HIPAA compliant.

 

What changed this year?

As of September 2026, our review did not identify any publicly disclosed changes to DocuSign's HIPAA-related policies or BAA terms. HIPAA support remains limited to Business Pro and Enterprise plans.

 

Will DocuSign sign a business associate agreement (BAA)?

Yes, DocuSign will sign a business associate agreement, which can be requested by contacting DocuSign's support team or account representative, as outlined in their Legal FAQ.

 

What does the DocuSign BAA cover?

The DocuSign BAA covers the use and disclosure of protected health information (PHI). Their healthcare solutions page states, "DocuSign IAM is designed to help you meet HIPAA requirements, including secure handling of Protected Health Information (PHI) and support for Business Associate Agreements (BAAs)."

Their BAA-supporting safeguards include:

  • Complete, automated audit trails and a certificate of completion for every agreement
  • 256-bit encryption and PKI digital sealing to protect documents in transit and at rest
  • SOC 2 Type 2 and ISO 27001 certification
  • Strong authentication and remote identity verification options

 

What does the DocuSign BAA exclude?

DocuSign is explicit that its products, on their own, cannot be described as "HIPAA compliant", HIPAA applies to covered entities and their business associates, not to software in isolation. Not all DocuSign features or add-ons are automatically covered under a signed BAA, and organizations should confirm exactly which services are named in scope before relying on them for PHI.

 

Conclusion

DocuSign signs a BAA and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals' health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.