HIPAA compliant emails can improve communication between elderly patients and healthcare providers. Emails must be made accessible to ensure elderly patients can easily navigate and understand the information shared.
The challenges elderly patients face
The City University of New York suggests that emails can be used “to address existing barriers to treatment, provide frontline assessment, and increase access to services for older adults.” Elderly patients often encounter numerous challenges when accessing healthcare services.
The research included the following potential challenges:
- Visual impairments
- Hearing loss
- Deterioration of fine motor coordination
- Cognitive changes like spatial visualization
- Complexity/usability
These challenges can make it difficult for elderly patients to navigate the healthcare system effectively. So, traditional methods of communication, such as phone calls or physical mail, may not always be convenient or accessible for them. Providers could bridge this gap by using emails to provide more accessible care for older individuals.
Emails can improve access to healthcare for elderly patients by
- Convenient appointment scheduling: Emails provide a convenient platform for elderly patients to schedule appointments with healthcare providers. Providers can also send appointment reminders, confirmations, and rescheduling options.
- Timely medical reminders: Emails can deliver reminders for medication schedules, upcoming tests, preventive screenings, and follow-up appointments. Research at Duke Medicine clinics shows that email reminders significantly reduced monthly no-show rates. The study further suggests that “email reminders may have an important and beneficial effect on clinic operations.”
- Access to health information: Providers can share educational resources, health tips, and relevant information tailored to the specific needs of elderly patients. The emails can include information about managing chronic conditions, adopting healthy lifestyle habits, or understanding medical procedures.
- Remote consultations and telehealth: Patients can communicate their concerns, share medical reports, and seek guidance from healthcare professionals without physical visits, especially for routine follow-ups or minor health issues.
- Enhanced communication: Patients can easily communicate their questions, concerns, or feedback to their healthcare team. The providers can then promptly address inquiries, provide clarifications, or offer support.
Ways to increase accessibility
- Ensure emails are formatted for accessibility with clear fonts, appropriate sizes, and high contrast between text and background colors.
- Incorporate written transcripts or summaries of any audio content included in emails.
- Use visual cues like bold or colored text to emphasize important points or instructions.
- Optimize email layouts for easy navigation and interaction, featuring clearly labeled buttons and easily clickable links.
- Use plain language and avoid jargon or complex terminology to enhance comprehension.
- Provide clear instructions and actionable steps or prompts as needed to assist with comprehension.
Go deeper: Accessibility and readability best practices for healthcare emails
Ways to improve digital literacy
Some elderly patients may have limited experience with technology or face barriers to using email. However, the City University of New York also states, "Older adults demonstrate positive attitudes towards technology.” Providers can leverage this to offer assistance, like guidance on setting up email accounts, navigating email interfaces, and ensuring data security and privacy.
Ensuring privacy and security in emails
Healthcare providers must adhere to HIPAA regulations to safeguard sensitive information transmitted via email. Paubox offers secure emailing that is easy to use for elderly patients who may be new to technology. This protects sensitive health information while allowing efficient communication between patients and healthcare providers.
FAQs
Why is accessibility important in email communication?
Elderly individuals should be able to access and comprehend the information provided to promote inclusivity and equal participation.
Is accessibility limited to the content of the email, or does it also include the email's subject line and preheader?
Accessibility encompasses all aspects of email communication, including the subject line, preheader, and content. All elements should be accessible and inclusive for all recipients.
How does Paubox ensure that encrypted emails are accessible to recipients?
Paubox encrypts emails in a way that recipients do not need to install additional software or plugins to access encrypted emails, making it user-friendly.
