Traumatic brain injury (TBI) is a complex and potentially life-altering condition requiring ongoing management. HIPAA compliant text messages offer a practical and secure way for providers to enhance follow-up care for TBI patients.
What is a traumatic brain injury (TBI)?
The National Institute of Neurological Disorders and Stroke (NINDS) defines a traumatic brain injury (TBI) as “a brain injury caused by an outside force. TBI can be caused by a forceful bump, blow, or jolt to the head or body, or from an object entering the brain.”
“Some types of TBI can cause temporary or short-term problems with brain function, including issues with how a person thinks, understands, moves, communicates, and acts. More serious TBI can lead to severe and permanent disability, and even death."
Given the seriousness of TBI, ongoing follow-up care can help providers monitor the patient’s recovery and intervene early if complications arise.
Follow-ups in TBI care
Patients who have sustained a TBI often require long-term monitoring and care, as the effects of brain injuries can evolve. These follow-ups can involve checking cognitive function, emotional well-being, and physical health.
However, maintaining regular contact can be difficult, especially when patients face cognitive challenges that affect their ability to remember appointments or communicate effectively.
As noted in a scoping review on remote follow-up technologies in TBI, "Traditional, face-to-face assessments conducted at infrequent intervals along the patient’s journey of recovery rely upon retrospective self-reports that themselves are predisposed to recall bias, to which patients with TBI are believed to be more susceptible.”
However, text messages are convenient and accessible for providers to monitor patients and show “promise to quantify symptoms more accurately.”
Why HIPAA compliance matters
Providers must use a HIPAA compliant texting platform, like Paubox, to safeguard patients’ protected health information (PHI). These platforms use advanced security measures like encryption, access controls, and authentication methods to protect PHI. Furthermore, providers must use HIPAA compliant text messages to avoid fines and legal repercussions.
Benefits of HIPAA compliant texting for TBI follow-ups
Accessibility
Many patients with TBI may struggle with complex communication methods or remembering appointments.
“Telehealth delivery opens a window for access to rehabilitation in the context of my daily life,” supports a study on experiences and perspectives of people with TBI and their carers.
More specifically, HIPAA compliant text messaging is straightforward and accessible, making it easier for patients to receive and respond to follow-up communications at their convenience.
Timeliness
HIPAA compliant texts are sent in real time, allowing providers to address new symptoms as soon as they arise, potentially preventing complications. It can also help patients keep track of their appointments and medication schedules.
Documentation
HIPAA compliant platforms automatically document all communications, creating a clear record of follow-up. Providers can track patient progress and ensure the relevant information is securely recorded.
Enhanced engagement
HIPAA compliant text messages have been proven to be an effective way of increasing patient engagement. They encourage more frequent communication, allowing patients to play a more active part in their healthcare journey.
For example, patients can receive appointment reminders, medication instructions, and follow-up care information directly to their phones.
FAQs
What makes a text message HIPAA compliant?
Providers must use a HIPAA compliant text messaging platform, which uses encryption, access controls, and authentication measures to protect patient privacy.
Additionally, providers must obtain explicit patient consent, limit PHI, and train staff on sending HIPAA compliant text messages.
Can HIPAA compliant texts include images or attachments?
Yes, Paubox texting automatically encrypts images and attachments, protecting PHI during transmission and at rest.
Can providers use personal phones for HIPAA compliant texting?
Using a personal phone can be risky unless providers use a HIPAA compliant texting solution. Paubox ensures that all text communications are encrypted and HIPAA compliant, making it safe to send patient information.
