Effective communication with patients is a cornerstone of quality healthcare, yet many healthcare professionals face challenges when interacting with speech-impaired individuals. According to the Columbus Speech & Hearing nonprofit organization, “Approximately 7.5 million people in the US have trouble using their voices.” This demonstrates that healthcare professionals must be knowledgeable on the necessary tools and best practices regarding HIPAA compliant communication when engaging patients who have speech disorders.
Methods and tools for HIPAA compliant communication
Augmentative and alternative communication (AAC) devices:
- Speech generating devices (SGDs): These devices produce spoken words or phrases and can be customized for individual patients.
- Text-to-speech apps: Apps like Proloquo2Go, TouchChat, or Speech Assistant can convert typed text into speech.
- Symbol-based communication apps: Apps like LAMP Words for Life or Avaz use symbols or pictures that patients can select to communicate.
Secure messaging platforms
- HIPAA compliant text messaging apps: Platforms like Paubox Texting offer secure messaging services that comply with HIPAA regulations.
- HIPAA compliant email solutions: HIPAA compliant email solutions such as that offered by Paubox offer patients and healthcare providers a platform to engage while remaining HIPAA compliant.
Go deeper: HIPAA Compliant Email: The Definitive Guide
In-person communication Aids:
- Whiteboards or notepads: Simple tools that allow patients to write down their thoughts or questions.
- Communication boards: Boards with pictures, symbols, or letters that patients can point to in order to communicate.
Interpreter services
- Sign language interpreters: For patients who use sign language, qualified interpreters can facilitate communication.
- Remote interpreting services: Video Remote Interpreting (VRI) services provide real-time access to interpreters via video calls.
Ensuring HIPAA compliance
To ensure HIPAA compliance, healthcare professionals can implement the following practices:
- Secure data handling: Encrypt communication devices and apps to comply with HIPAA security standards, regularly update software, and apply security patches.
- Access controls: Implement robust access controls, including unique user IDs and passwords, to restrict patient information access and use role-based access to limit who can view or edit patient data.
- Training and awareness: Train staff on HIPAA regulations and the proper use of communication tools to protect patient privacy. Also, ensure that patients and their families understand the importance of using secure communication methods.
- Audit trails: Maintain audit trails of all communications to monitor access and ensure accountability. Regularly review these logs to detect any unauthorized access or breaches.
- Business associate agreements (BAAs): Ensure that any third-party service providers (e.g., app developers, cloud service providers) sign a BAA, ensuring they comply with HIPAA regulations.
FAQs
What is a speech impairment?
A speech impairment is a condition that affects a person's ability to produce sounds that create words. This can include issues with articulation, fluency, voice, and resonance, making communication challenging.
Why is HIPAA compliance important when communicating with speech-impaired patients?
HIPAA compliance protects patient privacy and confidentiality. It ensures that all communications, whether electronic or in-person, are secure and that patient health information is safeguarded from unauthorized access or breaches.
What are some challenges in implementing HIPAA compliant communication strategies for speech-impaired patients?
Challenges include:
- Ensuring all communication tools and methods are HIPAA compliant.
- Training staff on the use of AAC devices and secure communication platforms.
- Balancing the need for effective communication with the requirement to protect patient privacy.
- Addressing technical issues with communication devices.
Tshedimoso Makhene
