The nature of patient communications has shifted from a one dimensional transactional approach to something far more engaging. At least 71% of people expect at least some degree of personalization within communications. This concept can seem daunting to healthcare organizations with many daily concerns, and this is where dynamic email templates come in. Based on several factors patients have in common, tailored email templates allow for quick and targeted communication.
According to an HHS Public Access Authors manuscript on the lifespan of patient provider communication:
"General communication supports do not fully meet each patient’s needs, emphasizing the importance of tailoring communication supports."
Personalization considers the differences in patient needs and the potential for changes in their circumstances over the patient provider relationship. Content tailored to what the patient needs at the moment provides them with a stronger sense of connection to the information and improves the chances that patients will follow the advice provided. An example of the changing in patient needs is that a gynecologist/obstetrician might follow a woman's journey from sexual health through to pregnancy and menopausal treatment. Each stage requires variations in information and the types of content tailored towards a woman seeking assistance with pregnancy prevention would not be suitable for a woman going through menopause.
See also: Reproductive health: Rules, rights and compliance
Dynamic email templates adjust the content, such as health tips, appointment reminders, and follow-up instructions, based on data from the patient's health record. This information is relevant to their current healthcare needs as well as improving the likelihood that patients will want to interact with emails.
Using resources like Paubox's API which offers dynamic email templates can elevate the personalization process by allowing secure and HIPAA compliant email. This means that protected health information (PHI) can be included in emails without putting patient’s data at risk. This streamlines the process of personalized health communications, making it more efficient to connect with patients on a more meaningful level. By using Paubox's secure email solution, healthcare providers can focus on crafting messages that resonate personally with each patient, confident in the knowledge that the information will remain private and secure.
See also: Top 7 HIPAA compliant email marketing services
Personalization is the process of tailoring content and communication strategies to meet the individual preferences, behaviors, and needs of a recipient.
To obtain patients' consent for email communication in a HIPAA compliant manner, use clear and straightforward consent forms that specify how their information will be used.