Hotjar is a product experience insights platform that provides tools for understanding user behavior and gathering feedback to improve website performance.
With Hotjar, organizations can visualize user interactions through heatmaps, watch session recordings to observe user journeys and collect feedback via surveys and feedback widgets. This helps businesses identify areas for improvement, enhance user experience, and increase conversion rates by making data-driven decisions.
Is Hotjar HIPAA compliant? No, based on our research, Hotjar may not be HIPAA compliant.
Will Hotjar sign a business associate agreement (BAA)?
No, Hotjar will not sign a business associate agreement and, therefore, is not HIPAA compliant.
Conclusion
Hotjar does not sign a BAA and is, therefore, not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
Farah Amod
