Studies show that factors like income, depression, and social support are all related to emotional well-being among young adults. Patient-centered communication (PCC) considers the patient's biological, psychological, and social factors, leading to active patient involvement. The key to improving the patient-provider relationship is clear communication.
The National Library of Medicine defines patient-centered communication as: "A patient-centered approach to communication is to acknowledge the whole person, their personality, life history, and social structure in order to develop a shared understanding of the problem, the goals of treatment, and the barriers to that treatment and wellness."
Using this approach, a healthcare provider can adapt their treatment approach according to a patient's individualized needs. This includes tailoring the treatment plan while considering the patient's psychological and social factors, guided by the Biopsychosocial Model of Disease and Illness.
Studies show that clear communication between healthcare providers and their patients results in improved health outcomes. One study in BioMed Central states that "it allows for trust and mutual respect in the care process, thereby promoting care practices that address patients' and caregivers' needs, concerns, and preferences."
Understanding the patient's individualized needs means that the patient can actively participate in their treatment plan. For example, a patient with chronic pain may send a text message expressing their increased pain levels. The healthcare provider then responds in real-time by asking follow-up questions. If the patient's pain levels can be attributed to high levels of stress, the provider can suggest relaxation techniques using clear and concise texts.
This patient-centered approach is easily achieved via teletherapy, like HIPAA compliant text messaging, which conveniently allows patients to stay engaged despite their busy schedules.
By being regularly informed with clinical evidence, patients feel empowered and are more likely to adhere to their treatment plans.
From a patient's perspective, sharing helpful information results in a sense of validation of their emotions. Patients state that they feel understood, and this improves their overall self-management skills. Patients with better self-management skills are also more likely to adopt healthy habits.
PCC could result in improved access to care and better use of the healthcare system. This results in the cost-effective utilization of health services.
Regularly sending patients concise tips or motivational messages will help them actively engage in their healthcare journey. Communication encourages patients to be informed. This communication can be shared in different ways, including through text messages or emails.
A HIPAA compliant text messaging platform can easily be used to address patient concerns, feelings, and contextual factors. Ultimately, continuous PCC fosters a better patient-provider relationship.
Read also: How psychoeducational text messaging improves patient outcomes
Research done on PCC in the pharmacist-patient relationship lists the following potential barriers to effective PCC: