Intercom is a customer messaging platform that allows businesses to communicate with their customers through various channels such as chat, email, and social media. 

Intercom offers a suite of tools for customer communication, engagement, and support, including live chat, targeted messages, help center, and customer data management.

Is Intercom HIPAA compliant? Yes, based on our research, Intercom can be HIPAA compliant.

Will Intercom sign a business associate agreement (BAA)?

Yes, Intercom will sign a business associate agreement, which can be reviewed by contacting Intercom’s support or sales teams via their messenger.

What does the Intercom BAA cover?

The Intercom BAA covers the use and disclosure of protected health information (PHI), stating, “Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfill their ePHI obligations as we store and process data in a manner consistent with HIPAA standards.”

Conclusion

Intercom signs a BAA and is, therefore, HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These entities perform certain functions or activities on behalf of the covered entity.