Acquia is a digital experience platform with a suite of products that help organizations build, host, and manage websites. Healthcare organizations might want to use such a platform to better connect and communicate with employees, patients, and other healthcare providers. To do so, however, those within the healthcare industry need to work with platforms that are HIPAA compliant.
In the healthcare industry, sensitive protected health information (PHI) must be safeguarded under HIPAA. A major part of this compliance is working with vendors who will sign a business associate agreement (BAA) and ensure the security of PHI. Acquia now mentions a BAA on its website, and it may be HIPAA compliant for certain customers.
Acquia is a software-as-a-service or SaaS company that provides products and services for building, delivering, and optimizing digital experiences on Drupal-based websites. Drupal is an open-source project, which means security isn't always the best quality. Drupal, however, can be HIPAA compliant if a web hosting company (like Acquia) covers the HIPAA security requirements.
Today, Acquia’s suite of products include:
According to Acquia, its product suite can be designed to help healthcare organizations remain organized and connected.
LEARN ABOUT: What is HIPAA compliant hosting?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates (i.e., vendors) of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A BAA is a written contract between a covered entity and a business associate. It outlines the responsibilities and obligations of each party regarding the handling of PHI. Typical provisions within a BAA include:
The agreement is required by law for HIPAA compliance and is considered the primary item to consider when it comes to Acquia and its ability to be HIPAA compliant. Acquia is a business associate of a healthcare organization if it accesses any PHI, like a name.
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Generally, the HIPAA Privacy Rule allows healthcare providers to disclose PHI if they receive assurance that the information is protected through a signed BAA. In 2021, we could find no mention of a BAA on Acquia’s website. Currently, Acquia offers a BAA for its healthcare Cloud Platform Enterprise and Site Factory customers. In fact, Acquia states that healthcare customers “must sign a BAA…to meet the HIPAA requirements.”
Covered entities must consider the administrative, physical, and technical safeguards that a vendor utilizes to protect PHI. Healthcare websites function as a source of information, providing services and facilitating communication between patients and healthcare providers. With the increasing importance of data privacy and security, healthcare and website hosts that collect, store, or process PHI are subject to HIPAA regulations.
Acquia claims on its website that its Cloud Platform meets all HIPAA requirements under the HIPAA Security Rule and HITECH Act. The company uses a third-party firm to perform an annual audit that includes a section on HIPAA security requirements. Accordingly, the company states that it employs the following security features:
Moreover, Acquia offers a separate infrastructure for HIPAA customers along with additional encryption to the file system and database servers.
The BAA is a necessary component of HIPAA compliance and Acquia mentions a BAA being available for its Cloud Platform Enterprise and Site Factory customers and its HIPAA compliant security features.
Conclusion: Acquia can be HIPAA compliant for some of its healthcare customers.
Healthcare providers know that clear and efficient communication with patients is necessary to run a successful practice. When evaluating a platform’s HIPAA compliance, especially on the cloud, consider the following security needs beyond a BAA: