Dialpad is a cloud-based communication platform for voice, video, messaging, and contact center services. It allows businesses to communicate across different devices and provides features like AI-powered transcription and real-time analytics.
Is Dialpad HIPAA compliant? Yes, based on our research, Dialpad can be HIPAA compliant.
Yes, Dialpad will sign a business associate agreement, which can be reviewed here.
The Dialpad blog states that their BAA “provides contractual assurance to implement HIPAA safeguards protecting electronic protected health information (PHI).” It also “ensures that any subcontractors partnered with Dialpad will follow these safeguards.”
Their BAA covers:
Dialpad signs a BAA and is, therefore, HIPAA compliant.
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.