New Relic is a software platform that allows businesses to access, visualize, and troubleshoot the performance of their applications and infrastructure.
Is New Relic HIPAA compliant? Yes, based on our research, New Relic can be HIPAA compliant.
Yes, New Relic will sign a business associate agreement (BAA), which can be reviewed once a customer contacts their account executive for more information.
According to New Relic’s terms and conditions, their “BAA is an addendum to the main agreement between New Relic and [the] customer.”
The New Relic BAA covers the handling of protected health information (PHI) when PHI is processed or stored as part of the telemetry data sent to New Relic. It includes provisions related to:
While New Relic can assist with monitoring systems performance, it does not manage or process full medical records or data directly related to patient care. The platform is intended for identifying software only, and not managing or processing medical records.
Specifically, their terms state that New Relic:
New Relic can be HIPAA compliant, but its business associate agreement does not cover all aspects of healthcare communication.
Learn more: HIPAA Compliant Email: The Definitive Guide
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.