NexHealth is a patient experience platform that helps healthcare practices manage online scheduling, patient communications, digital forms, payments, insurance verification, and electronic health record integrations.

Is NexHealth HIPAA compliant? Yes, based on our research, NexHealth can be HIPAA compliant.

 

What changed this year?

As of September 2026, our review did not identify any publicly disclosed changes to NexHealth’s HIPAA-related policies or business associate agreement (BAA) terms.

NexHealth continues to list HIPAA compliance and security as included in all packages, while its Security Portal identifies HIPAA as a supported compliance framework.

 

Will NexHealth sign a BAA?

Yes, NexHealth will sign a BAA, which can be reviewed here. Healthcare organizations should confirm that NexHealth will execute the agreement for their selected services before transmitting protected health information (PHI).

 

What does the NexHealth BAA cover?

The NexHealth BAA covers PHI that NexHealth receives from a customer or creates, receives, maintains, or transmits on the customer’s behalf while performing services under the underlying agreement.

The agreement states that NexHealth “shall comply with the applicable requirements of the Security Rule.”

The BAA covers:

  • Permitted uses and disclosures of PHI
  • Subcontractors that create, receive, maintain, or transmit PHI
  • NexHealth’s management, administration, and legal responsibilities
  • Data aggregation and de-identification
  • Delegated Privacy Rule responsibilities
  • The minimum necessary standard
  • Administrative, physical, and technical safeguards
  • Security Rule compliance
  • Reporting unauthorized uses, disclosures, security incidents, and breaches
  • Individual access, amendment, and accounting rights
  • HHS access to relevant books and records
  • Return or destruction of PHI following termination

What does the NexHealth BAA exclude?

The NexHealth BAA does not explicitly exclude specific types of PHI or named NexHealth services from coverage. However, unless the underlying customer agreement states otherwise, NexHealth “does not maintain any Designated Record Set(s) ... that is not duplicative.”

This means NexHealth generally does not serve as the sole system of record for patient information contained in a designated record set. Healthcare organizations should ensure that their EHR or another appropriate system maintains complete records and should confirm the precise scope of coverage in their underlying agreement.

 

Conclusion

NexHealth signs a BAA and can be HIPAA compliant, provided the BAA applies to the organization’s services and the platform is used in accordance with the agreement.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

 

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.