Is ScheduleOnce HIPAA compliant? (2025 update)

ScheduleOnce, now OnceHub, is a scheduling and engagement platform that provides tools for appointment scheduling, meeting management, and customer interaction.

With Oncehub, organizations can automate scheduling workflows, provide real-time availability, and integrate seamlessly with calendar systems. This helps businesses enhance customer engagement, streamline appointment booking, and improve overall productivity.

Is Oncehub HIPAA compliant? Yes, based on our research, Oncehub can be HIPAA compliant.

Will Oncehub sign a business associate agreement (BAA)?

Yes, Oncehub will sign a business associate agreement, which can be reviewed here.

What does the Oncehub BAA cover?

The Oncehub BAA covers the use and disclosure of protected health information (PHI), stating,  “OnceHub has a comprehensive security program that employs a multi-layered control system designed to protect patient data. For example, all patient data is encrypted and our servers are continuously monitored with advanced threat detection tools. The OnceHub security program has been audited to ensure that it satisfies the HIPAA security rule.”

Conclusion

Oncehub signs a BAA and is therefore HIPAA compliant.

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.