Textline is a business texting platform that allows two-way communication, where users can manage engagement metrics to optimize their communication and marketing strategies.
Is Textline HIPAA compliant? Yes, based on our research, Textline can be HIPAA compliant.
Will Textline sign a business associate agreement (BAA)?
Yes, Textline will sign a business associate agreement, which can be reviewed once users sign up for their standard or pro plan. Thereafter, Textline will send the BAA to the user via the e-signature tool Hello Sign, a division of Dropbox.
What does the Textline BAA cover?
While their BAA is only available after signing up for their services, Textline’s security terms state that the platform “[follows] all safeguards to ensure that your customers’ electronic health information is protected, and so do the companies we work with.”
They offer “secure data storage and encryption,” storing patient “consent in HIPAA compliant cloud environments” and following “standard encryption protocol to protect your data every step of the way.”
Furthermore, the “platform features built-in automation to obtain, document, and store patient consent, which makes the process hassle-free for [the user’s] team.”
Conclusion
Textline signs a BAA once users sign up for their Standard or Pro plan and is, therefore, HIPAA compliant.
Learn more: The guide to HIPAA compliant text messaging
FAQs
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
