UserPilot is a product experience platform designed for SaaS companies and digital product teams, aiming to improve user onboarding, feature adoption, and overall user experience through customizable, code-free user interface elements.
Is UserPilot HIPAA compliant? UserPilot can be HIPAA compliant, provided it is used with a signed business associate agreement (BAA) and proper security configurations.
Yes, based on their security information, Userpilot offers a BAA to its clients. Potential clients should contact Userpilot for more information.
The UserPilot BAA covers the use of protected health information (PHI) and ensures that UserPilot follows HIPAA guidelines in securing that data. Their security practices stress transparency and compliance with data protection standards.
Their BAA includes:
UserPilot limits the use of their platform for healthcare to specific functionalities and may restrict the handling of certain types of PHI.
UserPilot signs a BAA and can be HIPAA compliant when used in a healthcare setting, but its platform is more focused on engagement rather than patient treatment functions.
A business associate agreement (BAA) is a legally binding contract that establishes a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
Related: FAQs: Business associate agreements (BAAs)
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI). HIPAA ensures that healthcare providers and insurers securely exchange electronic health information, with significant fines and penalties for violations.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities who perform certain functions or activities on their behalf, such as handling PHI.