Established in 1996 and headquartered in Chennai, India, Zoho has emerged as a pioneering software vendor catering to the needs of small and medium-sized enterprises globally. With its widespread presence across more than 180 countries, it has a user base exceeding 60 million.
Zoho offers a range of cloud-based software solutions to support businesses in managing various functional areas such as customer relationship management (CRM), human resources management (HRM), accounting, project management, and collaboration. Its suite of applications is designed to enhance operational efficiency for all types of organizations across sizes.
Is Zoho CRM HIPAA compliant? Yes, based on our research, Zoho CRM can be HIPAA compliant.
Will Zoho CRM sign a business associate agreement (BAA)?
Yes, Zoho CRM will sign a business associate agreement, which can be reviewed here.
What does the Zoho CRM BAA cover?
The Zoho CRM BAA covers the use and disclosure of protected health information (PHI), stating, In Zoho CRM, we provide ways for healthcare organizations to secure and restrict export of individuals' health information and stay compliant with the HIPAA guidelines."
Their BAA covers:
- Protection of PHI
- Access control
- Encryption of ePHI
- Audit logs
- Restrict data access through API
- Restrict data export
- Restrict data transfer to Zoho apps
- Restrict data transfer to third party apps
Conclusion
Zoho CRM signs a BAA and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
Tshedimoso Makhene
