Box is a cloud-based content management platform that allows organizations to store, share, and collaborate on files.

With Box, organizations can manage documents, control access to content, and coordinate work across teams.

Is Box HIPAA compliant? Yes, Box can be HIPAA compliant, but there are limitations.

 

What changed this year?

As of October 2026, our review did not identify any publicly disclosed changes to Box’s HIPAA-related policies or BAA terms. Its current plan information identifies HIPAA support on Enterprise, Enterprise Plus, and Enterprise Advanced plans.

 

Will Box sign a business associate agreement (BAA)?

Yes, Box will sign a business associate agreement for customers with an Enterprise, Enterprise Plus, or Enterprise Advanced account. Its BAA requirements and request process can be reviewed here.

The agreement itself is supplied on request through the Box Admin Console and must be signed before storing protected health information (PHI).

 

What does the Box BAA cover?

Box offers its BAA for eligible customers storing PHI in Box. Its HIPAA security documentation states, “All PHI stored in Box is secured in accordance with HIPAA.”

  • Box identifies the following safeguards supporting its HIPAA offering:
  • Encryption while data is stored and transferred
  • Restricted access to servers and customer files
  • User activity reporting and audit trails
  • Employee training on security policies and controls.

These are published security measures; the BAA supplied by Box sets out the specific contractual obligations.

 

What does the Box BAA exclude?

Box’s BAA does not automatically cover third-party services connected to the platform. Its HIPAA guidance states that partners handling PHI “must sign a HIPAA Business Associate Agreement (BAA)” with the customer.

Personal, Starter, Business, and Business Plus plans do not meet Box’s published eligibility requirements for HIPAA-regulated use. The public guidance does not provide a complete list of contractual exclusions, which should be checked in the BAA supplied by Box.

 

Conclusion

Box can be HIPAA compliant, but organizations must use an eligible enterprise plan, sign a BAA, configure the platform appropriately, and enforce policies that meet HIPAA requirements.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a BAA?

A BAA is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.