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Offering remote healthcare using HIPAA compliant text messages

Written by Caitlin Anthoney | March 13, 2024

Text messages can deliver important health-related information, appointment reminders, medication reminders, and follow-up instructions. When these messages are personalized, patients are more likely to pay attention to them and prompt them to take corresponding actions. This proactive approach fosters accountability and strengthens the patient-provider relationship, ultimately improving health outcomes.

Read also: HIPAA compliant text messaging

 

Can personalized text messaging be used to monitor treatment adherence?

Monitoring through personalized HIPAA compliant text messages in healthcare can be a powerful tool for healthcare providers to track patients' progress, gather valuable insights, and make informed decisions about their care.

Research shows that considering patient preferences is an effective way of implementing text message interventions. Offering patients a choice in how often they receive text messages allows them to personalize their communication preferences. The healthcare provider can then tailor the interventions to address their individual needs. 

Patients who opt for daily messages demonstrate a desire to continually reap health benefits, while those who prefer fewer messages often indicate successful integration of routines and reduced reliance on reminders.

This personalized approach sustains long-term patient engagement and facilitates valuable feedback collection. Healthcare providers can use this information to monitor patient progress, tailor treatment plans accordingly, and maintain a collaborative patient-provider relationship resulting in better healthcare outcomes.

 

How can texts be used to monitor health metrics?

HIPAA compliant text messaging can be used to monitor patients’ chronic conditions remotely. Regularly monitoring their health metrics allows for early detection of any deviations from ideal key health parameters.

For example, sending patients with high blood pressure regular text reminders to check their blood pressure is a convenient way to monitor patient health metrics in real-time. 

Personalized text reminders allow for proactive management and early intervention. When patients receive these reminders, they can report these metrics to their healthcare providers in real-time. The provider can then intervene promptly and adjust treatment plans as needed.

 

How do personalized texts improve medication adherence?

The Community Guide suggests that providers schedule reminders tailored to individual medication schedules, prompting patients to take their medications as prescribed. Patients can confirm medication intake via text, providing real-time data on adherence rates. If a patient does not adhere to the treatment plan, the provider can instantly intervene using a personalized text. The provider can then directly address the potential barriers that could hinder the treatment plan. 

 

FAQs

What are some of the potential barriers to successful treatment plans?

Forgetfulness, lack of understanding, financial constraints, side effects, difficulty integrating treatment into daily routines, and limited health literacy are some of the common problems that patients face when trying to adhere to their treatment plans. These issues can lead to negative health outcomes, suboptimal treatment efficacy, and increased healthcare costs.

 

How can personalized texts can help overcome these obstacles?

Personalized psychoeducation, targeted health education, and communication can promote adherence. Personalized reminders, information on generic alternatives and cost-saving strategies, and educating patients about potential side effects can help alleviate the financial burden and support patients. Research indicates that patients are more likely to respond well to personalized reminders that can help them stay on track with their treatment plans. Practical tips to integrate the treatment plan into their daily routine, and support and practical solutions can be offered to develop manageable treatment plans.

Read also: How psychoeducational text messaging improves patient outcomes