Postnatal is a time identified by the World Health Organization (WHO) as necessary for ensuring newborn and maternal survival, supporting the baby's healthy development, and the mother's overall mental and physical recovery and well-being. Despite its significance, more than 3 in 10 women and babies worldwide do not currently receive postnatal care in the first days after birth, the period when most maternal and infant deaths occur.
This alarming statistic reveals the need for timely guidance and interventions to prevent complications, promote healthy practices, and support mental health, including the identification and treatment of postpartum depression. Text messaging emerges as a solution for providing this care, allowing for immediate, direct, and discreet interaction between mothers and healthcare providers.
What are the unique communication needs of postnatal patients?
- Immediate access to medical advice: Postnatal patients often require quick answers to questions about their own recovery and their baby's health. Therefore, immediate access to healthcare professionals for advice on issues like breastfeeding, infant care, and postpartum recovery is necessary.
- Emotional and psychological support: The postnatal period can be emotionally challenging. Patients need avenues for expressing concerns about postpartum depression, anxiety, or feelings of overwhelm, and receiving supportive, empathetic guidance.
- Privacy and discretion: Given the intimate nature of postpartum challenges, such as breastfeeding difficulties or recovery from childbirth injuries, patients require confidential channels for discussing these issues without fear of judgment.
- Flexible communication channels: With the demanding schedule of a newborn, postnatal patients benefit from flexible communication methods that can accommodate their availability, such as text messaging or email consultations.
- Personalized information: Each postnatal patient's experience is unique, necessitating personalized communication that addresses their specific concerns, questions, and circumstances rather than generic advice.
- Clear instructions for care: Detailed, understandable instructions for both maternal and newborn care, including signs of complications, when to seek immediate medical attention, and how to perform new tasks like breastfeeding.
- Accessibility for follow-up questions: Texting makes it easy to reach out to healthcare providers with follow-up questions or for clarification on previously given advice, without lengthy waits or complicated processes.
- Assurance and reassurance: Many new mothers face uncertainty and self-doubt. They need to feel assured about their capabilities and to receive reassurance that their experiences and feelings are normal.
See also: Protecting reproductive health information
How does text messaging fit into postnatal treatment?
A study by Hormozgan University of Medical Sciences has shown that integrating text messaging into postnatal care offers a promising solution to some of the most pressing challenges new mothers face. This method directly caters to the unique needs of postnatal patients by providing them with support through their mobile phones. By sending daily supportive text messages to mothers at risk for postpartum depression (PPD), over a 35-day period, the study managed to significantly lower the scores of PPD among participants. This shows that text messaging's effectiveness not just in conveying vital health information but also in offering emotional support and encouragement.
This innovative approach to postnatal care makes it easier for mothers to receive guidance and support without the need to travel or adhere to appointment schedules, which can be particularly challenging with a newborn. Text messages can also deliver personalized advice, reminders for medication or appointments, and tips for managing common postnatal issues. This method is especially beneficial for those living in remote areas, facing mobility issues, or those who might feel stigmatized by seeking help for postpartum challenges.
See also: Reproductive health: Rules, rights and compliance
Best practices
- Secure platform selection: Choose a secure, HIPAA compliant text messaging platform like Paubox to protect patient privacy and confidentiality. The platform should support encryption and secure data storage to safeguard sensitive health information.
- Consent and preferences: Obtain explicit consent from new mothers for receiving text messages as part of their postnatal care. Allow them to set preferences regarding the frequency of messages and the type of content they wish to receive.
- Personalization: Tailor text messages to meet each mother's specific needs and circumstances. This can include personalized health tips, reminders for upcoming appointments, or encouragement based on the individual's postnatal journey.
- Content creation: Develop a library of content that is relevant, evidence-based, and easy to understand. This content should cover a range of topics from breastfeeding support and infant care to mental health resources and physical recovery tips.
- Timing and frequency: Schedule messages at times when they are likely to be most helpful and not overwhelming. Consider the typical routines of new mothers to avoid sending messages during late-night feeding times, for example.
- Interactive communication: Whenever possible, use a two-way text messaging system that allows mothers to respond with questions or feedback. This can help identify issues requiring further intervention and enhance the feeling of support.
- Professional oversight: Ensure that healthcare professionals oversee the text messaging program. This includes monitoring responses for signs of complications or distress and providing pathways for escalation to more direct forms of care when necessary.
See also: The guide to HIPAA compliant text messaging
FAQs
Is privacy a concern with text messaging for postnatal care?
By using HIPAA compliant text messaging platforms like Paubox, organizations can comply with healthcare privacy laws to protect patient information.
How personalized can text messaging care be for postnatal patients?
Text messaging programs can be highly personalized, with messages tailored to the specific stage of postnatal recovery, preferences, and individual needs of each mother. This personalization enhances the relevance and impact of the support provided.
What types of information can be conveyed through text messaging to postnatal patients?
A wide range of topics can be covered, including breastfeeding tips, infant care, signs of postpartum depression, physical recovery after childbirth, and when to seek further medical advice.