Top 5 reasons users choose Paubox for HIPAA compliant emails

Users agree that Paubox is the superior choice for HIPAA compliant emails, with a stellar rating of 4.9/5 on G2 and numerous positive reviews.

Its seamless integration, user-friendly security features, exceptional customer support, and hassle-free operation make it the best solution for organizations that need reliable and secure email communication.

1. Ideal for healthcare providers

"As a healthcare clinic, we are a HIPAA-covered entity. I am always concerned about protected patient health information (PHI) being mishandled by our internal team,” says Dr. Ryan R., a chiropractic physician. “Our internal policy is to not communicate with patients concerning their healthcare concerns via email, but email is a mechanism by which PHI can leave our facility electronically. It only makes sense to 'cover the bases' to ensure we protect this avenue of communication.

I ran across Paubox and was impressed by its simplicity. Not only was encrypting email easier for the sender, but the implementation was super simple. I had Paubox up and running in minutes. It was extremely easy."  

February 09, 2024

Business owner Tracie M. states, "Paubox is a great solution for mental health professionals. I like that Paubox is secure, and I don't have to send [an] email that requires a security code to open it. Having the simplicity of sending emails without passwords and having clients not have to go through the hassle of dealing with a password to open my email is helpful and refreshing."  

April 19, 2024

Covered entities, including healthcare providers, health plans, and healthcare clearinghouses, as well as their business associates, who handle protected health information (PHI), must be HIPAA compliant.

Paubox email adheres to HIPAA’s security standards and encryption protocols to safeguard PHI. Its advanced security measures include two-factor authentication (2FA) and access controls, mitigating the risk of unauthorized access and potential data breaches. 

Read also: HIPAA Compliant Email for Mental Health Professionals

2. Seamless integration and easy onboarding

According to Matt F., an administrator from a mid-sized organization, Paubox is a "great product, [with a] quick and easy onboarding process. [It’s] super easy to administer to your organization through Microsoft’s administration."  

Jun 19, 2024

Small-business owner, Matthew S., explains the ease of integrating Paubox, "It is a very easy way to get secure email with NO change to my workflow. I can compose an email, attach files, and send it without any additional clicks, steps, or work to make the email secure. I have tried many other solutions, this is by far the easiest, most frictionless way to send secure emails."  

May 19, 2024

Another small-business owner, Jessica S., finds Paubox’s compliance features particularly beneficial stating, "I don't have to worry about HIPAA compliance when emailing. It makes my life easier and I use it all day long. It works seamlessly with Outlook and if I have a question or issue, customer support is quick and efficient at resolving any issue that comes up."  

March 22, 2024

Paubox’s onboarding process only takes about 15 minutes to set up, and then every email is encrypted and HIPAA compliant by default. These users appreciate Paubox’s user-friendly setup and integration that helps maintain their usual workflows. Ultimately, Paubox saves time and minimizes staff training, making it the practical choice for busy professionals.

3. User-friendly security features

Brad V., president & founder of a small business says, "As a small insurance agency, we send a LOT of secure email in order to protect client PHI, PII, and generally comply with HIPAA rules. We interact with dozens of other agencies and carriers who use various systems, so we have used/seen Zix, Mimecast, Sharefile, Microsoft, etc. Paubox is so much easier -- encrypting everything, and eliminating the separate 'Secure login' for virtually all users." 

June 01, 2024

Paubox eliminates additional steps, like passwords and separate logins that make other platforms inconvenient.  It streamlines email workflows, enhancing productivity in businesses of all sizes.

Go deeper: Why patient portals are inconvenient: An evidence-based perspective

4. Adaptability

Andy F., VP of consulting services, has been satisfied with Paubox for several years as his updated review states, “We have been with Paubox for many years now and continue to be very happy with their system and we are excited to see what new features and options they are adding to an already awesome system."  

Moreover, Andy likes "The simplicity of the solution,” explaining, “Typically, the happier the security guys are, the more miserable the end-users are. Not in this case. We were able to implement a HIPAA-grade email encryption system for all outgoing emails and have zero training (actually, we called it un-training) for our end-users and no hassle for the users or the person receiving emails from them. All that and 100% of outbound emails are encrypted. I don't have to worry about a user forgetting to encrypt, ensuring all the rules I need to catch potential HIPAA data are written and working.”

April 08, 2024 (Updated review)

As HIPAA requirements evolve, Paubox maintains high-quality service and adapts to new compliance standards. Andy’s long-term satisfaction shows the platform’s reliability and consistent performance over the years. Paubox’s commitment to integrating new features, like HIPAA compliant text messaging, and forward-thinking strategy solidifies its reputation as a trusted and adaptable solution.

5. Exceptional customer support

Scott K., who manages operations in a mid-sized company, praises Paubox’s customer service, “We have used Paubox for our outbound email now for around 6 months and their support is fantastic. I am constantly impressed with their dedication to customer satisfaction. They go above and beyond to gather information from their customers and use that feedback to add features to their platform that have real value in how we do business."  

March 19, 2024

Aiden R., a small-business owner, applauds Paubox’s customer service and seamless integration, "The customer service is amazing. They are so helpful, quick to respond, they are open to ideas and feedback, and just so nice!”

March 14, 2024

These reviews show Paubox's commitment to addressing customer feedback helps to build trust and loyalty among its users. It sets them apart from competitors and solidifies their reputation as a customer-focused company.

FAQs

What makes an email HIPAA compliant?

A HIPAA compliant email protects health information through encryption, access controls and other security measures, preventing unauthorized access and potential data breaches.

Do covered entities need consent for HIPAA compliant emails?

Yes, covered entities must obtain individuals’ explicit consent before sending their protected health information (PHI) via HIPAA compliant emails.

What are the penalties for HIPAA violations?

The penalties for HIPAA violations vary based on the level of negligence and can range from fines to criminal charges. Civil penalties can range from $100 to $50,000 per violation, with an annual maximum of $1.5 million. Criminal penalties include fines of up to $250,000 and imprisonment for up to ten years.