Using HIPAA compliant text messaging to extend care beyond discharge

HIPAA compliant text messaging extends care beyond discharge because it ensures secure, direct, and efficient communication with patients, supporting better recovery and reducing readmissions.

Extending care beyond discharge 

Continuing care after hospital discharge is a necessary step in the recovery process. This care includes follow-up appointments, physical therapy, and ongoing support. The need for this continuation of care is made within a study on discharge planning, “Discharge planning uses an interprofessional approach to provide additional support when patients experience changes in their health status caused by a new medical condition or worsening of a chronic medical condition complicated by other co-morbid diseases.”

Communication is necessary during this period. Patients need reminders for follow-up appointments to avoid missed visits. Clear instructions on how to take medications, including dosages and schedules, are also needed. Guidelines for monitoring symptoms at home, such as checking blood pressure or blood sugar levels, help identify potential issues early.

Healthcare organizations may face challenges in providing continued care. Limited staff resources make it hard to follow up with all discharged patients. Time pressures in busy healthcare settings reduce the time available for patient education and support. Outdated systems or lack of integrated electronic health records can hinder efficient communication and data sharing.

See also: What are Continuity of Care Documents?

The challenge with care communications after discharging patients

1. Limited staff resources can hinder follow-up with all discharged patients.
2. Time pressures in healthcare settings reduce the time for thorough patient education.
3. Outdated technology and lack of integrated electronic health records impede efficient communication.
4. Some patients lack access to necessary technology like smartphones or internet connections.
5. Health literacy varies, making it hard for some patients to understand medical instructions.
6. Language differences complicate communication, especially in diverse patient populations.
7. Ensuring patients receive, understand, and act on information is challenging.
   
   

The solution: Paubox Text Messaging

Unlike phone calls or emails, text messages are typically read within minutes, ensuring that information reaches patients quickly. Text messaging can be used for appointment reminders, medication instructions, and monitoring health symptoms.

Paubox offers a specific solution with its HIPAA compliant texting API, designed to address the unique needs of healthcare communication. Paubox Texting allows healthcare providers to send encrypted, secure messages directly to patients' mobile devices without requiring them to download third-party apps or use password-protected portals. This ease of use ensures that patients receive and can easily read messages containing protected health information (PHI) without any additional steps. Another useful feature is the integrated feedback from healthcare professionals, Paubox has created a texting solution that enhances patient engagement and supports various post-discharge needs, from appointment reminders to billing notifications.

See also: Introducing HIPAA compliant texting API by Paubox

FAQs

What types of information can be sent via HIPAA compliant text messaging?

Appointment reminders, medication instructions, test results, and other health-related information can be securely sent.

Is there a limit to how many text messages can be sent?

The limit depends on the service plan; contact the provider to discuss specific needs.

Can HIPAA compliant text messaging be used for emergency communication?

While it can be used for reminders and updates, emergency situations should still be handled through direct phone calls or in-person contact.