Visiting Diane Paloma and Colbert Seto - Hawaii Dental Service

Honolulu, HI - I met with Diane Paloma (CEO) and Colbert Seto (CIO) of Hawaii Dental Service earlier this week. We reviewed the Paubox roadmap and I gathered customer feedback.

What's happening: Over lunch earlier this year, Diane invited me to come visit their new office in downtown Honolulu.  

Select takeaways: 

• Colbert and I are both proud graduates of McKinley High School
• Colbert suggested we develop a consumer-level explanation of how Paubox is HIPAA compliant. I'm thinking an infographic would be apt.
• Colbert suggested a couple improvements to the weekly/daily email reports we send
• Re: return to office (RTO), HDS is essentially five days a week

Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

See also: HIPAA Compliant Email: The Definitive Guide

Scenic views from the HDS office (also, the double shaka!)