What are store and forward telehealth services?

Store and forward telehealth services allow healthcare providers to collect, store, and transmit medical data, such as images, to specialists for review. This method eliminates the need for initial real-time consultations. 

Understanding store and forward telehealth 

Store and forward telehealth was developed to address the geographic barriers in healthcare. These barriers often lead to avoidable delays in diagnosis and treatment, a factor which stores and forward combats by allowing specialists to review information remotely. 

A study published in Nova Science Publishers, provides, “Some type of clinical information - for example, still images, video images, text, recorded sound initially stored by the sender and subsequently sent (forwarded) to the recipient.” This ensures that the patient does not need to be present during the analysis of the information. 

Their role in rural healthcare 

In rural healthcare patients often face geographic barriers that make it difficult to access specialized care. This stems primarily from a lack of resources available to rural organizations and their available staff primarily focusing on the basic healthcare needs of the larger demographic in the area. Local healthcare providers can collect and transmit medical data to specialists in other areas. The specialists can then analyze the patient's information without the need for an in person visit and advise the patient and provider on the next steps.

Best practices for the effective use of store and forward telehealth in rural entities

1. Use reliable equipment to capture clear images, videos, and comprehensive patient records. In some cases, where high end equipment is not available (and it is appropriate), camera images can be used to capture clear images. 
2. Set realistic deadlines for specialists to respond. 
3. Begin by using store and forward telehealth for simple, common cases like dermatology or wound care and gradually expand to more complex areas. 
4. Provide standardized forms or templates for capturing patient data making it easier for local providers to gather and transmit consistent complete information through HIPAA compliant email. 
5. Have a designated coordinator monitor the status of telehealth cases, ensuring specialists follow up quickly. 
6. Look for free online courses or webinars to train staff in telehealth technology and security best practices. 

Related: Top 12 HIPAA compliant email services

FAQs

What is the function of a telehealth service? 

The function of telehealth services is to provide remote access and consultation through technology. 

Which areas benefit the most from store and forward? 

Areas where images based diagnostics is necessary like dermatology and radiology. 

What is the legislation governing telehealth in the US?

HIPAA.