What is workflow automation?

During the pandemic, healthcare facilities have been overwhelmed and understaffed dealing with the increased patient load. It has become apparent that staff need to be spending less time on logistical aspects of their jobs and be more hands-on with patients. However, any solution to this problem must not compromise protected health information (PHI) and other sensitive information. 

SEE ALSO: HIPAA compliant email

How workflow automation can help

One answer is workflow automation, which is defining a series of tasks to complete a process and then removing all the manual steps. It helps you to identify areas of your business that could be improved by removing human intervention.  It reduces the amount of time that staff spends on small tasks, avoids human error, increases efficiency throughout business procedures, and enhances communication between co-workers. 

Workflow automation and AI

Similarly,  artificial intelligence (AI) is a computer technology that can perform actions on its own that would traditionally require human intervention and intelligence. As this technology has evolved over the past decade, implementing AI into workflow automation processes has significantly reduced the amount of time people spend on simple logistic tasks for their business. 

How email AI fits in

Email AI, a newer technology being implemented in many healthcare facilities, can create opportunities for practitioners to automate their email systems without worrying about a HIPAA violation or their patient’s information being compromised.  For example, if your organization frequently sends or receives voicemails or audio attachments through email, a primary concern is ensuring that information stays private. 

Paubox Email Suite now offers voicemail transcription that leverages natural language processing to avoid these problems. Additional features like Zero Trust Email and ExecProtect create more security for your inbox by requiring strict identity verification and protection against display name spoofing.  These are just a few of the many benefits of using email AI as part of your HIPAA compliant email strategy.