Text messaging is one of the most effective ways to reach patients quickly. However, concerns about HIPAA compliance have prevented many healthcare providers from fully embracing this communication method. Paubox Texting solves this challenge, offering a secure, HIPAA compliant way to send text messages to patients without requiring third-party apps or password-protected portals.
Here’s why Paubox Texting is an ideal solution for secure healthcare communication:
Seamless encryption for patient privacy
Research shows that patients view secure messaging as a valuable way to interact with their providers when it is convenient for them and as a way to have a record of those conversations. However, HIPAA regulations require healthcare providers to safeguard PHI shared via text messages to ensure patient privacy.
Paubox Texting applies the same industry-leading encryption technology used in Paubox's email solutions, ensuring that all messages sent through the platform are fully HIPAA compliant. This means patient data is encrypted both during transmission and at rest, keeping protected health information (PHI) safe from unauthorized access. Healthcare providers can send personalized, HIPAA compliant messages to patients that contain PHI, such as test results, appointment reminders, and treatment updates, without worrying about privacy breaches.
No app downloads or portals needed
Unlike many secure messaging platforms that require patients to download third-party apps or log into a portal, Paubox Texting allows messages to be sent directly to patients' mobile devices without any additional steps. Whether it's iPhone or Android, patients can easily view messages and attachments with a single tap. This user-friendly approach makes communication faster, and more convenient, and eliminates barriers to accessibility.
Diverse use cases to enhance patient care
Paubox Texting supports various use cases across healthcare, enhancing patient engagement and streamlining communication:
- Appointment reminders: Reduce no-shows and improve patient attendance with timely text reminders.
- Test results: Securely send lab results and diagnostic reports directly to patients.
- Prescription refills: Simplify the process by communicating directly with pharmacies for refills.
- Telehealth support: Coordinate telemedicine appointments and follow-ups seamlessly.
- Billing reminders: Increase payment rates by sending bills directly to patients.
- Seasonal reminders: Engage patients with health tips, flu shot reminders, and more.
Engagement through texting campaigns
With Paubox Texting, healthcare providers can run messaging campaigns, one-on-one communications, and programmatic texting via API. This flexibility means you can reach your entire patient list or tailor your messages for individual needs, such as automated updates and alerts.
High engagement rates
Studies have shown that text messaging achieves an average engagement rate of 90%, making it one of the most effective ways to communicate with patients. By incorporating Paubox Texting into patient outreach strategies, healthcare providers can improve compliance with treatment plans, medication schedules, and follow-up care.
Platform compatibility and accessibility
Paubox Texting works on both iPhone and Android, ensuring that a wide range of patients can access messages without technical barriers. The platform also integrates smoothly into existing healthcare workflows, making it easy for providers to start using Paubox Texting without overhauling their systems.
Powerful features for healthcare providers
Paubox Texting includes several features designed to make communication more efficient:
- Send and receive attachments such as documents, images, and care instructions.
- Read receipts to track when messages are opened.
- Threaded conversation view to keep communication organized.
- Webhooks for easy analytics and reporting.
- Clear documentation for seamless implementation.
Why Paubox Texting?
Paubox Texting offers healthcare providers a secure, reliable, and efficient way to communicate with patients while staying fully compliant with HIPAA regulations. From encrypted messages to secure attachments and seamless patient interaction, Paubox Texting enhances patient engagement and streamlines healthcare communication.
For organizations looking to improve communication workflows without compromising on security, Paubox Texting is the top choice. With no apps or logins required, and the ability to personalize messages with PHI, Paubox offers modern patient engagement that improves business outcomes.
Start engaging patients now
Over 6,000 customers trust Paubox to secure more than 100 million emails every month. Start for free and see how Paubox Texting can elevate your patient communication while keeping everything secure and HIPAA compliant.
FAQs
Are the text messages encrypted?
Yes, every text message is encrypted and 100% HIPAA compliant.
How many text messages can I send?
Please contact sales to discuss a plan to send at your required volume.
How much does Paubox Texting cost?
Contact sales to discuss a plan that suits your needs.
Is it a seamless experience, like Paubox HIPAA compliant emails?
Yes, it's a seamless experience. Recipients don't need passwords to view text messages.
Farah Amod
