Why words matter in mental health communication

Words matter in mental health communication because they shape how people feel, think, and respond. The right words can make someone feel understood, respected, and supported, while the wrong words can cause harm, increase stigma, and discourage people from seeking help. In mental health, language is powerful. It influences how we perceive mental health issues and how patients view themselves. Using careful, empathetic language is a necessary step in any mental health treatment. 

Outdated terminology in the mental health space

Outdated terminology in mental healthcare includes words and phrases that no longer align with current understanding or respect for individuals with mental health conditions. Terms like "crazy," "lunatic," or "insane" are examples of language that can be harmful and stigmatizing. These words reflect a time when mental health was poorly understood and often associated with fear or discrimination. Based on a study published in Elsevier, “The consensus among researchers—as clearly found in our Delphi Study— that there was a problem of terminology…” 

The shift from outdated terms has gained momentum recently because there is growing awareness about the power of language in shaping perceptions and experiences. As society becomes more informed about mental health, there is a stronger push to use language that is accurate, respectful, and supportive. This change also reflects broader societal efforts to reduce stigma and promote mental health as an aspect of overall well being.

See also: The impact of mental health data breaches

Sensitivity in mental health communication

Sensitivity in mental health communication creates a safe space where individuals feel understood and respected. It's about choosing words and tone carefully, through methods such as therapeutic communication which is defined as, “...an exchange between the patient and provider using verbal and nonverbal methods.”. The goal is to reduce stigma, build trust, and encourage open dialogue through a variety of means (like HIPAA compliant email) to allow patients to have a well rounded but considerate care plan.

Sensitive communication involves using a person's first language and avoiding labels that might stigmatize. It means acknowledging the individual’s feelings and experiences. Nonverbal cues like body language and eye contact also matter. Providers adjust their communication style to each patient’s needs, considering cultural background, education level, and personal preferences.

How to educate patients and support systems about the importance of language 

1. Organize small, interactive workshops or seminars specifically designed for patients and their families. These sessions can focus on the impact of language on mental health, explaining how certain words or phrases can either support or harm someone’s mental well being. Use real life examples, role playing, and discussions to make the concepts relatable and understandable.
2. Create brochures, handouts, or infographics that outline the need for respectful language. These materials can be shared in waiting rooms, during consultations, or through email newsletters. For a digital approach, develop short videos or webinars that patients and their support systems can access at their convenience.
3. During consultations, take a few moments to discuss the language used around mental health. Explain why certain terms may feel stigmatizing and suggest alternatives that promote understanding and empathy. For instance, guide them on using person first language, such as saying “a person with schizophrenia” instead of “a schizophrenic,” to emphasize the individual rather than the condition.
4. If the patient is part of a family or support group therapy session, use these opportunities to educate the entire group about the impact of language. Facilitators can lead discussions on how the words we choose affect the patient’s feelings and the group’s overall dynamic. 
5. Offer gentle, personalized feedback when harmful language is used, either by the patient or their support system. In a one on one setting, explain why a particular word or phrase might be hurtful and suggest a more positive alternative.
6. Incorporate stories or testimonials from other patients who have experienced the positive effects of supportive language. Hearing firsthand how language changes can make a difference in someone’s mental health journey can be powerful and persuasive. 
7. Encourage patients and their support systems to reflect on their language use regularly. By reflecting on how their words might impact others, they can become more mindful and intentional in their communication.
8. Engage in community outreach programs that educate the broader public about the necessity of language in mental health. Raising awareness in the community helps create a more supportive environment for patients.

See also: HIPAA Compliant Email for Mental Health Professionals

FAQs

What is the main topic of training for healthcare staff to be aware of sensitive communication? 

The main topic of training for healthcare staff in sensitive communication is the type of language used. 

Which laws besides HIPAA govern mental health communications? 

Besides HIPAA, laws like the Mental Health Parity and Addiction Equity Act (MHPAEA) and the Americans with Disabilities Act (ADA) also govern mental health communications.

When can patient diagnoses be shared with support systems?

Patient diagnoses can be shared with support systems only with the patient’s consent or under specific legal circumstances where disclosure is necessary for treatment or safety.