Can I use Zoom Chat and be HIPAA compliant?

We've been seeing more vendors, customers, and prospects asking about HIPAA compliant services. This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare. Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use Zoom Chat in a HIPAA compliant manner.

UPDATE: In April 2020, in connection with the COVID-19 pandemic, the Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) announced the  Notification of Enforcement Discretion, which allows healthcare providers to use widely available communication apps, such as [name of the app], for telehealth services without the risk of incurring HIPAA fines. For more information, check out  this recent Paubox blog post.

SEE ALSO: Zoom HIPAA Compliance: The Ultimate Guide

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector. Today we will determine if Zoom Chat offers HIPAA compliant service or not.

Zoom Chat

Zoom Chat is part of Zoom Meetings, Zoom's most popular product. According to its data sheet, Zoom Chat offers calendar integrations, search, archiving, and encryption of data in-motion and at-rest.

See Also: Can I use Zoom and be HIPAA Compliant? (2020 Update)

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity. In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?

Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place. A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance. At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

Zoom and the Business Associate Agreement
We checked Zoom's site for mention of their ability to sign a Business Associate Agreement (BAA). We found the Zoom for Healthcare page, which spells out:

• HIPAA compliant Zoom starts at $2,400 per year
• Zoom will sign a BAA with a "HIPAA enabled plan"

In the Zoom Help Center, we also found an FAQ article called, HIPAA Business Associate Agreement (BAA). There are a few configuration settings in Zoom that are applied to HIPAA enabled plans:

• Require encryption for 3rd Party Endpoints (H323/SIP) is enabled all account members
• Cloud recordings are disabled
• Device and user information is removed logging and reporting
• Encrypted Chat is be enabled by default

Does Zoom Chat offer HIPAA Compliant Service?

• Zoom is willing to sign a BAA with its customers
• The BAA is included as part of Zoom's HIPAA enabled plan and does include different pricing and configuration settings
• Zoom Chat is considered as within scope of the Zoom BAA

Conclusion: Zoom Chat can be configured as a HIPAA compliant service.