FAQ Non-Resource Center Topic: Paubox Email Suite

A sender is defined as one email address such as [email protected] Aliases and email groups are not counted.

No. All customers receive a business associate agreement at no additional charge.

Yes. By default, replies to your emails are encrypted in transit.

Yes, all attachments are encrypted.

Paubox supports attachments up to 50MB.

Yes, you can use your smartphone and your favorite email apps.

Paubox can also easily be setup on tablets and smartwatches with no proprietary apps or downloads needed.

If a recipient’s mail server is not setup to handle TLS encryption, Paubox automatically uploads the email (including attachments) to our secure webapp. In order for the recipient to view your message, it’s only one additional click.

If you use a consumer email provider, like @gmail.com or @yahoo.com, then you need a business email in order to be HIPAA compliant. Consumer solutions are not compliant and should not be used.

Every email includes a message in the footer identifying that Paubox secured the email. Additionally, recipients can look at the header and see that each relay was secured with up to 256-bit AES encryption.

Google and Microsoft will both sign business associate agreements in connection with their email platforms, but those agreements only cover emails within their servers and at rest. Paubox ensures your emails are secure in transit outside of their servers.

Yes! If you have a business email address that ends in your business domain (like @yourbusiness.com), you can keep it. Paubox integrates with Google Workspace, Microsoft 365 and Microsoft Exchange.