Yesterday I heard Susan Hansche, CDM Training Manager at U.S. Department of Homeland Security (DHS), speak at the 30th Annual FISSEA conference at NIST. Her topic was Cybersecurity Learning Assets for the Federal Workforce: What Works?
Cybersecurity Learning Assets for the Federal Workforce: What Works?
Here are some of my takeaways from Susan Hansche’s presentation:
- CDM stands for Continuous Diagnostics and Monitoring.
- DHS blocks access to social media sites. Blogging is tough (as a means of educating their users). Facebook blocked for example.
- Used GovLoop to send email blasts. Faced pushback from some users because they thought their CTA’s were phishing attacks.
- 2% click thru rate on email campaigns. (that’s about average)
- Faced problems with getting target audience to watch awareness videos they put together. (5-8 min in length,
that’s probably too long)
I got the impression that with access to social media blocked at many federal agencies, people like Susan face additional hurdles when trying to train and raise awareness on cybersecurity to their users.