Delighting customers with Godard Abel & G2 crowd

Delighting Customers with Godard Abel - SaaStr 2019
(photo credit: Ricky Sweet)

I stopped by the G2 Crowd booth during day one of SaaStr 2019 today.

Not wanting to be late, I showed up early to my 4pm meeting with G2 Crowd CEO, Godard Abel. Although we had exchanged encrypted emails (of course) in the past, this was our first time meeting in person.

Godard and I ended up hanging out at the G2 Crowd booth for nearly an hour today. Very cool.

The Paubox G2 Crowd CEO Review

Godard Abel reviewing the Paubox G2 Crowd profile - SaaStr 2019
Godard Abel dissecting the Paubox G2 Crowd Review page

It didn’t take long before Godard took a deeper dive into our G2 Crowd profile.

Here are my takeaways from Godard’s quick analysis:

  • He was impressed by the way we’re delighting our customers
  • 40 reviews is pretty good, but we should get more
  • We may have too many 5 star reviews. It almost looks fake
  • After I gave him a Paubox demo on my iPhone, he reconsidered his opinion of our preponderance of 5 star reviews 🙂
  • He was himself delighted to see the way we feature the G2 Crowd logo for Highest Rated Email Encryption product at the footer of each page on our site. We’ve also been fortunate enough to achieve High Performer ranking on the three categories in their December 2018 report
  • He invited me to come visit their San Francisco office, which I will follow up on later this month

We also talked about high schools in Hawaii, our HITRUST certification journey, the Pittsburgh Steelers, and of course the Patriots’ win last weekend over the Rams.

G2 Crowd

Delighting Customers with Godard Abel - SaaStr 2019
Godard Abel – G2 Crowd CEO

G2 Crowd is a peer-to-peer, business solutions review platform headquartered in Chicago, Illinois. They can be thought of as a Yelp for business software reviews.

The company was launched in May 2012 by former BigMachines employees, with a focus on aggregating user reviews for business software.

The company recently raised a Series C round of financing.

Try Paubox Email Suite for FREE today.

About the author

Hoala Greevy

Founder CEO Paubox. Kayak fishing when I can.

Read more by Hoala Greevy

Get started with
end-to-end protection

Bolster your organization's security with state-of-the-art email encryption and inbound email security.

Highest rated HIPAA compliant messaging solution on G2

EmailEncryption BestMeetsRequirements MeetsRequirements
SecureEmailGateway MostImplementable Total
SecureEmailGateway Leader Leader
SecureEmailGateway EasiestToUse EaseOfUse
SecureEmailGateway EasiestAdmin EaseOfAdmin
SecureEmailGateway BestUsability Total
SecureEmailGateway BestResults Total
SecureEmailGateway BestRelationship Total
EmailEncryption UsersMostLikelyToRecommend Nps
EmailEncryption MomentumLeader Leader
SecureEmailGateway BestSupport Mid Market QualityOfSupport
EmailEncryption BestMeetsRequirements MeetsRequirements
SecureEmailGateway MostImplementable Total
SecureEmailGateway Leader Leader
SecureEmailGateway EasiestToUse EaseOfUse
SecureEmailGateway EasiestAdmin EaseOfAdmin
SecureEmailGateway BestUsability Total
SecureEmailGateway BestResults Total
SecureEmailGateway BestRelationship Total
EmailEncryption UsersMostLikelyToRecommend Nps
EmailEncryption MomentumLeader Leader
SecureEmailGateway BestSupport Mid Market QualityOfSupport