Automation Anywhere is a cloud-based robotic process automation (RPA) that lets healthcare providers automate their operations and systems. While automation can free up time, healthcare professionals need to remember that software needs to be HIPAA compliant to use it.
Let’s review Automation Anywhere and if it complies with HIPAA.
Automation Anywhere and the business associate agreement
Covered entities often use third-party vendors to help operate their healthcare practice. But covered entities need to take extra precautions if they partner with a company that has access, stores, or transmits protected health information (PHI). Third-party vendors are considered business associates at that point, and they have a legal obligation to keep PHI secure.
Covered entities need to ensure that business associates are putting in the necessary safeguards to protect PHI. This assurance comes in the form of the business associate agreement (BAA). It’s a legal document that outlines the duties and responsibilities of a business associate regarding PHI.
If a business associate isn’t willing to participate in a BAA, then it’s not a HIPAA compliant vendor.
Automation Anywhere doesn’t mention on its website a willingness to sign a BAA. A lack of a BAA would make Automation Anywhere non-compliant with HIPAA.
Automation Anywhere and data security
Beyond a BAA, covered entities also need to consider a business associate’s data security protocols. Some organizations only put minimal safeguards in place while others will implement maximum security.
For Automation Anywhere, these are data security features that are available:
- Network firewalls
- Data encryption at rest and in transit
- Threat detection tools
- Role-based access control
- Multi-factor authentication
Is Automation Anywhere HIPAA compliant?
No, Automation Anywhere isn’t HIPAA compliant. The software doesn’t indicate that it’s willing to sign a BAA. A covered entity should not work with business associates if there is no BAA in place.
Use HIPAA compliant email AI
Paubox Email Suite is more than an easy way to send HIPAA compliant email. Paubox uses natural language processing and artificial intelligence (AI) to transform your organization without running into compliance issues.
Email AI enables healthcare organizations to have HIPAA compliant solutions like:
- Workflow automation: Reduce the time that staff spends on small tasks, avoid human error, and increase efficiency
- Voicemail transcription: Receive voicemails via email with an audio file and a visual voicemail transcription attached
- Email data warehouse: Archive emails into a single data warehouse
Paubox is committed to keeping your data secure, which is why we offer a BAA with every plan. Paubox is also HITRUST CSF certified, so you can rest assured that we meet robust industry standards for cybersecurity.