Adding a live chat feature to your website can make it easy to communicate with patients. However, for those in healthcare who handle protected health information (PHI), your live chat option must be HIPAA compliant.
Today let’s look at ChatBot for HIPAA compliance.
ChatBot is an “all-in-one platform to build and launch conversational chatbots without coding.”
ChatBot and business associate agreements
We found no information about BAAs on ChatBot’s website.
ChatBot and PHI
PHI is considered any type of information that can identify a patient which is used during patient care. Keeping PHI safe from data breaches (intentional or accidental) is a key factor of HIPAA compliance.
ChatBot offers no information about PHI on its website.
ChatBot does allow authorized employees and third parties, such as contractors or partners, to access this information.
One of the key components of HIPAA compliance is an executed BAA. We found no information on ChatBot’s willingness to sign a BAA. Therefore ChatBot is not HIPAA compliant.
Covered entities who chose to use ChatBot as a live chat option on their websites must not use, send, or store any PHI on the platform.
Communicate directly with HIPAA compliant email
Live chat solutions can offer an easy way to speak with patients, however, not every solution is HIPAA compliant.
Our solution ensures that 100% of the emails you send are secure, but with the added benefit of making the experience seamless. As soon as the product is configured, all outbound emails will be encrypted.