Is Hullomail HIPAA compliant?

Is Hullomail HIPAA compliant? - Paubox

Visual voicemail transcriptions are in demand for healthcare professionals. Like with any other communication method, it’s important to consider HIPAA compliance when choosing a provider that can enable voicemail transcriptions.

Hullomail may be one option to transcribe your voicemails, but does it meet security guidelines for HIPAA?

Is Hullomail HIPAA compliant?

A business associate agreement (BAA) is critical to establishing a business relationship with a third-party provider. It’s a legal document that states the duties and responsibilities of a business associate in regards to keeping protected health information (PHI) secure. Any third-party provider that has access, stores, or transmits PHI will need to sign a BAA.

If a business associate won’t sign a BAA, then it’s not a HIPAA compliant vendor for covered entities.

Hullomail doesn’t mention it is willing to sign a BAA on its website. It also mentions in its terms of use that people will take a risk if they use Hullomail. “Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.”


Hullomail isn’t HIPAA compliant. It lacks the ability to participate in a BAA since it doesn’t have the appropriate safeguards in place to protect PHI. 

Consider Paubox for HIPAA compliant communication

Along with sending HIPAA compliant email directly to your patient’s inbox, Paubox Email Suite can also create voicemail transcriptions and send it to you. It uses natural language processing (NLP) and email artificial intelligence (AI) to detect audio files and transcribe them. It will then send both files securely to your inbox.

Paubox is dedicated to providing HIPAA compliant cybersecurity, and a BAA is automatically included in all of our plans. Our HITRUST CSF certified software is ready to keep your data safe.

Let Paubox automate your business today.

About the author

Sara Nguyen

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