HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards.
We know the HIPAA industry is vast and that it is important to work well and communicate with patients while remaining HIPAA compliant.
SEE ALSO: HIPAA compliant email
Today, we will determine if Insider is HIPAA compliant or not.
Insider is a platform that creates individualized, cross-channel customer experiences.
Channels include the web, app, web push, email, text, messaging (e.g., Facebook Messenger), Ads, and more. The platform connects data across channels and systems, even predicting possible future customer behaviors using an AI-intent engine.
Organizations can centralize and standardize customer information to improve and enrich a customer’s journey through a centralized workflow management.
Insider and the business associate agreement
A major part of HIPAA compliance is ensuring a business associate will sign a business associate agreement (BAA). A business associate is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI.
There is no mention of HIPAA or a BAA on the Insider website.
Insider and cybersecurity
Other features include redundant firewalls and data segregation.
And while they say consent is needed, a list of third-party recipients of personal data includes Google Ads.
Is Insider HIPAA compliant?
Insider is not HIPAA compliant.