HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards.
We know the HIPAA industry is vast and that it is important to easily communicate while remaining HIPAA compliant.
SEE ALSO: HIPAA compliant email
Today, we will determine if Otter.ai is HIPAA compliant or not.
Otter.ai is a California-based company that develops speech-to-text transcription and translation apps using artificial intelligence (AI) and machine learning.
The software displays captions for live speakers and generates written transcriptions of speeches.
In 2018, the company first partnered with Zoom to transcribe video meetings after they were held and now, in real-time as well. Today, there are several Otter.ai apps
- Live Meeting Notes
- Otter for Education
- Otter for Teams
- Live Notes for Zoom
Otter.ai and the business associate agreement
A major part of HIPAA compliance is ensuring a business associate will sign a business associate agreement (BAA). A business associate is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI.
Otter.ai and cybersecurity
Customers are “solely responsible” for the information they provide to Otter.ai. Additionally, the user agreement states that customers “grant Otter.ai the right to collect, process, transmit, store, use, and disclose Data.”
It further reiterates that customers should get permission from “co-workers, friends or other third parties before sharing Personal Information or referring them to [Otter.ai].”
Is Otter.ai HIPAA compliant?
The BAA is a key component of HIPAA compliance and Otter.ai does not appear to sign a BAA and may also share data with others.
Otter.ai is not HIPAA compliant.