Resource Product: Paubox Workflow Automation

Simplify administrative tasks with Paubox Forms

Have you noticed a new section in your Paubox dashboard? We’ve added a nesting menu called “Workflow Automation.” If you expand that option, you’ll see “Paubox Forms.” This offering replaces our legacy product, Encrypted Forms. Customers already have access to a free one: the secure contact form. Paubox has developed automated workflow solutions for healthcare leveraging our forms. Paubox forms can simplify management of your practice, from reducing physical paperwork to streamlining electronic file management.

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“I’m doing the best I can to prevent any type of data loss.”

The rise of remote work and impact of COVID-19 on healthcare staffing have created new data vulnerabilities. Employees complete work on the go, while in line for groceries, commuting, or getting coffee. When people are short on time, they make mistakes. An administrator listening to voicemails on speakerphone in public, for instance, could put client health data at risk. That potential HIPAA violation led Henderson Behavioral Health’s CIO Tony Cox to search for a solution. “I’m doing the best I can to prevent any type of data loss,” Cox shared. He was one of the first customers to implement Paubox’s voicemail transcription bot and provided a customer story for our website last month.

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Missed appointments cost the U.S. economy over $150 billion annually

A single missed appointment can cause a huge headache in healthcare scheduling. Even worse, it costs the organization money. While many providers charge a fee when a patient no-shows to make up lost revenue, that practice can backfire. Administrators looking to reduce no-show rates spend hours calling and emailing patients to ensure they attend their appointments. With healthcare labor shortages, these essential follow ups may not always be completed in time to make their desired impact. Paubox saw an opportunity to ensure patients are contacted daily via HIPAA compliant automated appointment reminders.

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On “There are hundreds of years of experience in behavioral health in this room.”

As a sponsor of the Florida Behavioral Health Admin Forum, Paubox was eager to share our suite of solutions with the leaders in attendance. After hours of conversations with existing customers, it became clear that workflow automation can solve their most significant pain points: budgetary and staffing issues in the healthcare industry.

We introduced this idea to information technology specialists on the first day of the event. Next, we shared our hypothesis with human resources and finance executives on day two. Finally, we listened in on a lecture regarding labor law updates that could further challenge behavioral health.

The Admin Forum concluded with a hot breakfast and an AMA session on labor law questions, hosted by sponsor Theresa Gallion. Attendees agreed she is “the best teacher when it comes to employment law.” And, Ms. Gallion devotes a third of her legal practice to training human resources professionals. She covered a range of hot topics, from the Stop Woke Act in Florida to medical marijuana in the workplace.

Gallion captivated the crowd with solid advice regarding navigating changes in labor law. As participants pointed out in their questions, businesses face revenue challenges, which are directly related to employee headcount.

Ms. Gallion pointed out that there were “hundreds of years of experience in behavioral health” represented by the folks in attendance. While many people sought her expertise, solutions were crowdsourced from colleagues in the room. Paubox offers similar discussion opportunitie with our monthly social mixers. It was great to see the community come together to support each other.

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Workflow Automation removes the human endpoint

“Who here knows what workflow automation is?” we asked a group of CIO’s at the Florida Behavioral Health Association Admin Forum in Orlando, Florida. “Paubox defines workflow automation as removing the human endpoint between two pieces of hardware or software.” Paubox sponsored the event, and met with leaders in IT, HR, Operations and Finance to share how our suite of solutions can save them time and money. We asked a lot of questions, including “who here loves doing repetitive tasks?” Unsurprisingly, no one said yes. When we asked “who here has experienced domain name spoofing?” nearly every member of the audience put up their hand.

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Paubox honors Mental Health Awareness Month

Paubox was honored to attend the annual Henderson Behavioral Health Gala in Fort Lauderdale, Florida on May 5 2022. We joined over 160 members of their team, board members, and fellow partners in celebrating another year of serving South Florida’s mental wellness. May is Mental Health Awareness Month, first organized in 1949 to end the stigma against mental illness. Millions of Americans struggle with their mental wellness daily. Behavioral health has a large footprint in Paubox’s customer base and is a key component of our culture.

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Solving healthcare staffing shortages with workflow automation

If you’ve joined our Zoom Social Mixers, you know feedback goes straight to the top. Speaking directly with our CEO and Founder Hoala Greevy is a secret bonus of attendance. Customers raise pain points each month that are funneled into product improvements for our suite of solutions. Workflow automation solutions for Netsmart myAvatar were born from customer feedback.

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