Leveraging the power of predictive analytics, Welltok’s SmartReach™ solution for Health System Growth is a customer relationship management (CRM) platform that helps medical practices seamlessly retain current patients and attract new prospects.
While CRMs offer a variety of advantages for the healthcare industry, it is crucial for covered entities to stay mindful of HIPAA compliance.
Let’s explore if Welltok Health System Growth meets these requirements, what cybersecurity protocols are in place, and why a HIPAA compliant email solution is a key piece of protecting sensitive information.
Welltok Health System Growth and business associate agreements
In order for a third-party vendor to be considered HIPAA compliant, a business associate agreement (BAA) must be signed by both parties. This written document describes the obligations of the business associate to safeguard protected health information (PHI).
Welltoks’s privacy notice states that when using any of its services, personal information may be collected for functionality purposes and this can include PHI. When handling PHI as a business associate, Welltok asserts that it is willing to protect it “in accordance with HIPAA and our business associate agreement with the covered entity.”
Welltok Health System Growth and data security
Along with the BAA, data security is another important element of maintaining HIPAA compliance. This means covered entities should carefully review the specific steps that a vendor is taking to protect PHI.
According to its website, Welltok maintains HITRUST CSF certification as well as HIPAA and SOC 2 compliance. When managing data, the company creates a single view for each consumer and encrypts it to protect their privacy and anonymity. Welltok also notes that it invests in advanced technologies and processes to safeguard information and proactively updates these procedures on a regular basis to identify, correct, and prevent future security issues.
Is Welltok Health System Growth HIPAA compliant?
Yes, Welltok Health System Growth can be made HIPAA compliant as long as a BAA is executed and signed by both parties. It is the covered entity’s responsibility to ensure that this agreement is established and confirm that the platform meets all necessary security standards.
Enhance protection with Paubox
Welltok’s Health System Growth solution might be designed to meet HIPAA requirements, but healthcare providers should also be taking email security into consideration. Designed to conveniently integrate with your current email platform such as Google Workspace or Microsoft 365, Paubox Email Suite enables HIPAA compliant email by default and automatically encrypts every outbound message. This means you don’t have to spend time deciding which emails to encrypt and your patients are able to receive your messages directly in their inbox without needing to navigate any additional passwords or portals.
Paubox Email Suite’s Plus and Premium plan levels are also equipped with advanced inbound email security tools, which offer further protection from potential threats. Our patent-pending Zero Trust Email feature uses email AI to confirm that an email is authentic, while ExecProtect quickly catches display name spoofing attempts.
Try Paubox Email Suite Plus for FREE today.
