2 min read
We are excited to announce that Paubox Email Suite has ranked #1 in the email encryption and HIPAA compliant messaging software categories of the Fall 2020 G2 Grid Reports®, based on our high level of customer satisfaction and likeliness to recommend ratings from real users on G2 Crowd, the world’s leading business solutions review website.
#1 for HIPAA compliant messaging
For the HIPAA compliant messaging category, Paubox ranked #1 for customer satisfaction and a very close #2 for overall G2 score.
The satisfaction score is affected by:
- Customer satisfaction
- Popularity and statistical significance based on the number of G2 reviews
- Quality of reviews received (more in-depth reviews are weighted higher)
- Age of reviews (newer reviews are weighted higher)
For this category, 99% of Paubox customers are likely to recommend Paubox, while 94% believe that our products are "going in the right direction." Our NPS is 98 out of 100. In Addition, Paubox ranked #1 for G2's Momentum Grid® Report for HIPAA Compliant Messaging. A momentum score is calculated using G2's proprietary algorithm that factors in social, web, employee, and review data that G2 has deemed influential in a company’s momentum.
#1 for email encryption
For the email encryption category, Paubox ranked #1 for both customer satisfaction and overall G2 score. Once again, 99% of customers are likely to recommend Paubox, while 93% believe that our products are "going in the right direction." Our net promoter score (NPS) is 97 out of 100.
Paubox also ranked #1 for G2's Momentum Grid® Report for Email Encryption.
What our customers have to say
Paubox currently has 83 customer reviews on G2 Crowd, 80 of which give us 5 out of 5 stars, and none of which are below 4 stars. Here are a few of the things our happy customers have to say about us. From Jarrred M, small business owner:
Perfect Email Solution: When I was searching for a HIPAA Compliant email solution, I was trying my best to find one that was user-friendly for my patients. Then I stumbled upon [Paubox Email Suite]. With its proprietary technology, they make it easier than ever for my patients to see my email without having to go through a secondary login portal. This makes my life easier and I have excellent response times from my patients. I recommend this product to all of my colleagues. Excellent customer service too!
From Travin W, company founder:
Seamless set and forget security: What I liked best about Paubox was that it was simple to set up and it runs in the background with any maintenance or updating on our end. Literally a set and forget security add-on to our email. That being said I also appreciated that we could still operate as normal on Gmail with downloading or doing anything different in our day to day operations.
From Aaron C, systemm administrator:
We use Paubox! It's the best choice for HIPAA: Paubox does everything that is required for email under the HIPAA specifications. It is a solution that is simple and secure. Their team is the best in the nation. If i call with a question they will put a tech on it immediately and they are very knowledgable about all the operating systems currently in use . . . Migrating from our old email system was very easy. I was able to accomplish this on a Friday afternoon and the system has been running since 2015 with out having any problems. All of our staff use Paubox and we really like it.
About the G2 Crowd
G2 Crowd, the world’s leading business solution review platform, leveraging more than a million user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data.
G2 Grid Reports® help customers discover the right solutions to solve real-world business problems.
