The doctors at Spinal Diagnostics are devoted to the successful diagnosis and treatment of spinal pain and are committed to delivering high-quality, compassionate patient care and understanding.
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Company snapshot
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Paubox customer since 2016 |
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Industry
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Use case
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Send HIPAA compliant, encrypted email for a private practice
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Goals
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- Save time so that staff can devote more time to its mission
- Encrypt email by default, without the hassle of portal-based or keyword-based solutions
- Obtain a solution that was HIPAA compliant through and through
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Used solution
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Favorite features
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- Excellent user experience for sender and recipients
- Quick setup and onboarding
- Affordable pricing
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Challenge
Every doctor who owns his or her practice experiences the pain that comes with balancing day-to-day business operations with seeing patients. To-do lists can pile up with tasks ranging from balancing the books to paying for phone service.
Keeping up with the ever-changing regulatory minefield of HIPAA, MACRA, and other acronyms only adds to the stress.
For Spinal Diagnostics, this included making sure the company had a HIPAA compliant email solution in place. But the tools the company had found required multiple steps for staff to send and for recipients to read an email.
Solution
After dealing with an email encryption solution that was difficult to use, physician/owner Robert D. Heros, MD, knew he needed to look elsewhere.
“We needed something simple, invisible, built-in, and HIPAA compliant through and through,” said Dr. Heros. “The simplicity of Paubox was that it just works, that it requires no action on an ongoing basis for us or those we email with.”
The result was happier staff and patients who didn’t need to jump through hoops to have a secure email.
Results
In the past 12 months alone, Paubox has encrypted nearly 60,000 emails sent by 6 Spinal Diagnostics staff members. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.
