Frontier Behavioral Health was formed as the result of a merger between Spokane Mental Health, which had been in existence since 1970, and Family Services Spokane, which was founded 106 years ago.
The nonprofit organization is dedicated to working with community partners to provide behavioral healthcare to people of all ages, with a commitment to care that is both clinically and culturally appropriate.
Frontier’s evidence-based approach uses trauma-informed principles and prioritizes care delivery to high-risk or high-need individuals. The organization serves about 20,000 clients each year in Spokane, WA and surrounding areas.
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Company snapshot
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- Number of locations: 17
- Paubox client since 2019
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Industry
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Use case
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Send HIPAA compliant, encrypted email by default
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Goals
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- Free up Frontier’s staff time
- Employ a secure and responsive email solution
- Efficiently mitigate email security risks to users and the agency as a whole
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Used solution
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Favorite features
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- Ease of use
- Data loss prevention (DLP)
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Challenge
With 750 employees, Frontier’s email volume was high. The organization used an email filtering service to prevent suspicious messages from landing in users’ inboxes, but it came with a significant administrative burden. Any suspicious emails were set aside, and a member of the information technology (IT) team had to review them daily.
Solution
Paubox’s suite of HIPAA compliant email products increased Frontier’s IT efficiency while keeping email secure and encrypted. Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified.
Frontier chose Paubox Email Suite Premium to secure outgoing emails with seamless, HIPAA compliant encryption and to block viruses, phishing attacks, malware, and other suspicious emails from hitting the inbox.
“I was impressed by Paubox’s ability to process emails, both coming and going more accurately,” Arguinchona said.
In addition, the Premium level subscription comes with email archiving (preserving outbound and inbound emails to be indexed for search and retrieval) and data loss prevention (establishing business rules to identify and protect sensitive information from being shared without authorization).
DLP is especially useful to avoid HIPAA violations because it prevents employees from either accidentally or maliciously sharing unauthorized information via email.
Frontier implemented data loss prevention (DLP) agency-wide and used archiving to encrypt archived incoming and outgoing messages at rest. A safe record of all emails is archived, so Frontier can be assured of meeting compliance requirements or being able to initiate disaster recovery procedures immediately.
“My mindset is always to protect our clients, many of whom do not have a lot of financial resources. The last thing they need is for us to fumble their information and have someone take advantage of them. That is our motivation for using Paubox’s complete email security suite,” Arguinchona said.
Results
“Paubox provides a solid, consistent platform that helps me feel assured that we can get the email in that we need to get in, and that the nefarious ones will be stopped,” said Arguinchona.
In the past twelve months, Frontier has encrypted 192,909 emails on behalf of 550 employees and blocked 154,575 spam emails with Paubox’s spam filter.
In addition, Paubox has stopped 2,380 viruses and 1,411 phishing attacks from landing in Frontier employees’ inboxes.
Also, using Paubox has freed up 40 hours a week for Frontier’s IT team – one full-time employee equivalent – because they don’t need to manage the email filter anymore.
“I would highly recommend Paubox,” said Arguinchona. “The product is very beneficial, it’s solution-oriented, and it lets me sleep better at night. I’m a happy customer.”
