Henderson Behavioral Health is one of the oldest, largest and most successful providers of behavioral health services in Florida. The company relies on research and evidence-based practices to treat patients as a whole, not just an illness.
Tony Cox, chief information officer at Henderson, wanted a state of the art email encryption solution to complement patient treatment. He also wanted to implement an inbound email security solution to filter out spam, malware and virus email threats, but Office 365’s inbound security only filtered spam emails.
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Industry
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Use case
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Send HIPAA compliant, encrypted email by default
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Used solution
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Favorite features
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- Easy to setup and implement
- Excellent user experience for sender and recipient
- Affordable pricing
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Company Snapshot
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- Founded in 1953
- Paubox customer since 2018
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Paubox Email Suite Plus Goals
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- Adopt an easy-to-use email security solution
- Increase workflow efficiency and improve customer service
- Provide robust inbound email security protection from phishing, malware, and email bomb attacks
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Challenge
Before Paubox, most of Henderson’s email communications went unencrypted. Henderson’s staff found it too time-consuming to tailor each email to meet encryption requirements.
Cox considered many other HIPAA compliant email solutions, but none could meet his usability standard and budget.
When Paubox reached out to Cox and he learned about Paubox Email Suite Plus, his search finally came to an end.
Solution
At Paubox, we pride ourselves on a seamless user experience for both the senders and recipients of encrypted email. Our technology allows users to send an email like an ordinary email, without the use of plug-ins, add-ons, or extra steps. Likewise, recipients can open secure emails without the use of email portals or extra passwords. Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified. According to Cox, “We now have the best usability and the cost was in our budget.”
State of the art inbound email security
Usability wasn’t the only thing Cox required from his chosen secure email solution. He wanted additional security to help protect against the threat of ransomware.
Paubox Email Suite Plus's additional features achieve this goal by providing email security and protection against display name spoofing to prevent Henderson Behavioral Health from falling victim to an email breach.
For Cox, Paubox Email Suite Plus's inbound security features go above and beyond Office 365’s. Not only is Cox able to add rulesets to blacklist or whitelist emails from specific senders or domains, but Paubox quarantines virus and malware emails as well as spam emails. Office 365 only focuses on filtering spam emails.
When it came to implementing Paubox Email Suite Plus, Cox was impressed at how easy it was to setup and use.
“Getting onboarded with Paubox was actually amazing – probably the easiest product, and some of the best folks I have ever worked with,” Cox shared.
Results
In the past 12 months alone, Paubox has encrypted over 460,000 emails sent by 750 Henderson Behavioral Health staff members. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email — no password or portal required.
In addition, Paubox blocked 2,330 emails containing viruses, 41,000 spam messages and 1,103 phishing attempts, any one of which could have led to a security breach and a hefty HIPAA fine.
