RLH Insurance & Benefits, located in Rochester, MN, is an independent health insurance brokerage and consulting firm specializing in life and health insurance, and group employee benefits. It provides comprehensive solutions for the coverage and budget needs of individuals, families, and small to mid-sized businesses.
| Industry |
|
Health Insurance, Healthcare |
| Used solution |
|
Paubox Email Suite Plus |
| Use case |
|
Communicate with clients in a HIPAA compliant manner |
| Favorite features |
|
- HIPAA compliance
- Ease of use
- Protection of client PHI
|
|
Company Snapshot
|
|
|
|
Paubox Email Suite Plus Goals
|
|
- Achieve outbound email encryption
- Protect patient personal information
- Effectively communicate with patients
|
Challenge
At some point in their lives, everyone will have to fill out forms for a new health insurance plan. Those forms require you to input protected health information (PHI) in order to obtain coverage, and rightfully so.
But, that means even insurance brokers need to make sure their electronic communications are secure.
RLH Insurance & Benefits, LLC always kept their clients’ privacy foremost in mind, even if it meant working with an email encryption solution that was inconvenient and cumbersome to use - until the company found Paubox.
Solution
With technology only getting better, it didn’t make sense for email encryption to remain so unfriendly to users.
So RLH Insurance & Benefits did its due diligence and turned to Paubox Email Suite after researching alternative solutions.
“Paubox allows me to send encrypted emails easily,” said Becky Hlebichuk, owner of the insurance brokerage. “It automatically encrypts each email I send, I don’t need to take any additional steps. Additionally, my recipients don’t need to remember or enter a password to access the email.”
After becoming a Paubox customer, RLH Insurance & Benefits was able to send HIPAA compliant emails, but now with a user-friendly experience for both senders and recipients.
Results
In the past 12 months alone, Paubox has encrypted nearly 3,000 emails and blocked 132 spam and 64 phishing emails. Since Paubox encrypts all emails by default, no one had to spend time wondering whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.
