Superior Biologics is a chain of specialty pharmacies with particular expertise in home infusion drugs. The company helps people with a variety of complex health conditions receive the intravenous medication infusions they need – without leaving home. The company has six locations across the United States, making patients’ lives easier from coast to coast. Its mission is to inspire healthier communities by blending passionate professionals, innovative technology, and unsurpassed clinical care.
Superior Biologics relies on technology to reduce the administrative burden on providers and streamline care for patients. The company uses email that includes protected health information (PHI) to communicate with providers and help patients. Because of that, the company must ensure that it has an effective HIPAA compliant email solution.
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Healthcare |
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Use case |
Communicate securely with providers and patients |
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Initially, Superior Biologics used Microsoft’s email encryption. This portal-based solution required email recipients to create an account and keep track of a password to view secure messages. It was a real hassle, according to Patrick Denney, IT director for Superior Biologics. “We had people across the company who weren’t using email encryption because of those barriers. We started looking for another vendor to help.”
The stakes are high when it comes to email encryption. “All it takes is one person choosing not to encrypt something, and it puts the whole company at risk,” Denney said.
Superior Biologics was dealing with a lot of display name spoofing emails that appeared to come from the CEO. After solving the HIPAA compliant email problem with Paubox Email Suite Standard, the company turned to Paubox to help with inbound email security as well.
Paubox Email Suite Plus was the easiest-to-use email encryption product that Superior Biologics evaluated. Unlike the other solutions available, Paubox works in the background, encrypting every email automatically – with no action needed on the part of the sender or receiver. In addition, Paubox uses modern TLS 1.3 encryption and is HITRUST CSF certified.
Paubox’s patented ExecProtect feature is an effective way for Superior Biologics to mitigate inbound security threats, especially display name spoofing emails. “Using this solution, we’ve caught all the potential threats,” Denney noted. “ExecProtect is blocking [email hacking] attempts that we’re getting on almost a daily basis.”
Our Plus plan also comes with Zero Trust Email which requires an additional piece of evidence to authenticate an email sender’s mail server for every single email before being delivered. Because the identity authentication is unique to each customer (and changes continuously), it’s tough for bad actors to impersonate.
Integration was seamless. “It took about five minutes,” Denney confirmed. He gives Paubox customer service high marks, noting that the team was highly responsive and took care of any third-party hiccups right away.
Overall, Paubox Email Suite Plus removed communication barriers for Superior Biologics. “Technologically speaking, Paubox’s approach is more pragmatic than that of other systems. It’s easier for employees to follow a process when it’s seamless and integrated, so they don’t have to think about it,” Denney said. “It’s much better than locking everything down because we don’t trust that everyone is using security tools properly.”
Using Paubox has lowered Superior Biologics’ risk profile significantly. Since September 2020, Paubox has encrypted nearly 133,000 emails from 179 email addresses. In March 2021, Superior Biologics upgraded from Standard to Paubox Email Suite Plus for access to inbound email features including ExecProtect and Zero Trust Email. Since then, Paubox has caught 9,167 spam messages, 93 viruses, and 84 phishing attacks.
Paubox has resulted in a better experience for everyone involved. “Our physicians and providers were frustrated at having to use a portal. Paubox’s email encryption is easy to use, which improved communications with clinicians,” Denney explained.
Paubox also eased the burden on Superior Biologics’ IT team, as they no longer have to chase down every malicious email that comes in. For the patients who depend on Superior Biologics and the providers who care for them, Paubox has made a real difference.