The Caregiver Foundation

The Caregiver Foundation is a Hawaii-based, non-profit organization whose mission is to provide practical and emotional support to seniors, disabled adults and their caregivers.

The company's vision is to be recognized as a vital partner and resource in the work of family caregiving as well as an example of professionalism, integrity and compassion.

Challenge

The Caregiver Foundation must frequently exchange sensitive patient details including protected health information (PHI) through email to both 3rd party agencies and field staff. The company was in need of a solution that would be able to deliver HIPAA compliant email that was easy to use for both the sender and the receiver.

Solution

The Caregiver Foundation settled on Paubox Email Suite Plus to solve its email encryption needs.

At Paubox, we pride ourselves on a seamless user experience for both the senders and recipients of encrypted email. Our technology allows users to send an email like an ordinary email, without the use of plug-ins, add-ons, or extra steps. Likewise, recipients can open secure emails without the use of email portals or extra passwords.

Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified.

Paubox Email Suite Plus's additional features provide email security and protection against display name spoofing to prevent The Caregiver Foundation from falling victim to an email breach.

“Paubox had both areas covered and provided us with proper HIPAA certification,” stated founder and executive director Gary A. Powell. “[The Paubox team] worked with us to migrate our various inbox accounts and become comfortable with the encryption process.”

Results

The Caregiver Foundation can now safely transmit PHI to care providers and physicians seamlessly and securely with Paubox. “But more importantly, the security reflects our commitment to privacy for our clients,” said Powell.